Title companies have to keep up with the latest technology to avoid falling behind the competition. But why would you want to upgrade your technology? Just because it’s the cool thing to do? Every upgrade should be meaningful and beneficial to your clients and staff. Implementing conversational AI is one of the best decisions you can make and it’s one of the many title tech tools that can transform your entire company. Here are some additional technology upgrades you’ve long desired.
Answer Client Questions Without Picking Up The Phone
Clients will always have questions about their closing. But that doesn’t mean the phone has to be constantly ringing. With the right conversational AI tools, clients can text or web chat with a virtual assistant to get answers to most of their questions. The best title tech tools are integrated with your title production system, so even specific file-based questions can be answered without human assistance.
Provide Immediate Closing Cost Estimates
Questions about closing cost estimates are common. When you upgrade your title tech tools, clients can get up-to-the-minute updates on closing costs 24/7. And the best part is you don’t need a staff member available to provide the updates. Imagine how many fewer phone calls and emails you will receive each week by not having to field questions about closing cost estimates.
Stay On Schedule With 24/7 Client Assistance
Many times a closing day becomes more stressful because all of the pieces don’t fall into place perfectly. Clients don’t send back forms timely or they have to wait until a convenient time to ask questions. When you offer 24/7 client assistance with conversational AI, they can ask questions at any time to keep every closing on schedule.
Reduce Clutter With Online Forms
Shuffling through stacks of paperwork has long been the duty and responsibility of title company employees. When you upgrade your title tech, those stacks of paper can turn into convenient digital files. Not only will you reduce clutter on your desk, but you won’t have to worry about clients losing important documents. Everything is filled out digitally to improve efficiency.
Does it sound like you will need to implement multiple programs to achieve these upgrades? You don’t. Alanna is the solution to improving efficiency at every level of your company.
Alanna.ai is the developer of the title industry’s only conversational AI technology capable of holding complex conversations with clients via SMS text or web chat. Learn more about how title tech upgrades can change the way you do business for the better.