If you own a title company, customer satisfaction is just as important as it is for retail businesses. The type of customer experience you provide has a huge impact on whether clients return or recommend your services to others. In a world where a business’s reputation can be shaped by online reviews, it’s important to fulfill all your clients’ requirements.
Technology powered by artificial intelligence can help make this happen. Resources such as virtual closing assistants, also called intelligent agents, can provide a wide range of services to your client base and your internal operation. By making communication easier and information more accessible, the title closing process will start to seem like a well-oiled machine. Instead of manually trying to fulfill customer expectations, you’ll have a piece of technology working behind the scenes making things easier for everyone. Let’s break down some of the ways an intelligent agent working as a virtual closing assistant will ensure your customers have everything they need.
Questions Answered 24/7
Closing on a title can be an extremely stressful process for buyers, sellers, and real estate agents. If they have a question, getting an answer right away gives them peace of mind. This is one of the biggest benefits of intelligent agents. They keep working when the office closes. All clients need to do is jump online and start interacting with the virtual closing assistant to get the answers they need. They can even communicate with the intelligent agent via text, on their tablet or smartphone. This level of convenience is something people remember about working with a company.
An Error-Free Process
As a title company, your clients turn to you because you’re experts in the title industry. They expect a seamless process and a positive outcome. Unfortunately, mistakes happen regardless of how experienced you are. Intelligent agents powered by AI can put an end to this. Virtual closing assistants can easily keep track of the closing process for every client. They can also provide the right documents to both clients and title agents so everyone has accurate information. Finally, they can send reminders and alerts when deadlines are approaching so nothing falls between the cracks.
A Personalized Experience
Nobody likes to feel like they’re just another number when doing business with a title company. It may seem like having clients interact with a virtual closing assistant is taking away the personal touch, but these tools are able to provide dynamic, unique interactions. With the use of machine learning and natural language processing, intelligent agents can communication much like a human. They can interpret a client’s needs based on keywords and adapt to changes in the conversation. If there’s a problem an intelligent agent can’t solve, the client has the option to leave a message which will then be addressed by an employee.
Meet All Your Clients’ Expectations
Don’t risk staining your business reputation within the title industry by failing to meet your client’s needs. Put an intelligent agent powered by AI to work for you and ensure a seamless process every time.
Alanna.ai develops AI-powered software that’s both flexible and scalable. To learn more, request a demo today.