Artificial Intelligence

The Ultimate Guide to Title Company & Settlement Services Software

Navigating the Modern Title Tech Landscape Imagine the last real estate transaction you closed—the mountain of documents, time-sensitive wire transfers, vigilant fraud checks, and coordination with lenders, underwriters, and notaries – all within a short 30 day window. Title Production Software (TPS) is the unsung hero transforming these processes from chaotic to coordinated. Today, we […]

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Maximize your Technology Usage by Creating an Expert User

By Hoyt Mann

Do you remember the original word processor technologies WordStar and Word Perfect? They were the leaders in the DOS world in the 1980s, even eclipsing the original Microsoft Word product. WordStar was a little wonky, but WordPerfect consistently earned top ratings and was largely the go to for most corporations. WordPerfect finally fell behind when

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AI is great, but it’s only as good as its programmers!

By Hoyt Mann

AI (Artificial Intelligence) It goes without saying (but we’ll write it anyway) that the booming Chat GPT discussion has given us a lot of opportunities to get out there and talk AI (including Alanna). We’re grateful that our Co-Founder and President, Hoyt Mann, was asked to discuss AI in several forums, including ALTA’s fantastic ALTA

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Believe it or not, it’s time to prepare for increasing order volume

By Hoyt Mann

Prepare for increasing Order Volume It’s hard to believe it’s August already. Or that the fourth quarter of the year (and fall conference season) is just around the corner. Where did the time go? It’s good to see some stabilization and even signs of a rebound in the industry after a tumultuous first 6

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An Emerging Solution: The Marriage of Automation and Millennials

By Hoyt Mann

Automation and Millennials - Alanna.ai Title Industry Blog Post

Automation and Millennials There has been a lot written about the graying of the appraisal industry over the past decade, but less so about the same dilemma in the title insurance industry. As escrow officers and title agents age out of our industry, companies scramble to replace the experienced elders of their staff – elders

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In A Purchase Market, Real Estate Agents Want To Work With Title Agencies That Make Their Lives Easier

By Hoyt Mann

The difference between a refinance-dominated market and a purchase market can be stark for a title agency. It’s just a longer, more difficult process to bring a purchase transaction to closing. There are more people involved: Real Estate Agents and a seller, for starters. There are more emotions and anxieties on the buyer’s end. There

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For the Title Agent, Customer Service and Smooth Closings Don’t Always Align

By Hoyt Mann

Title Agent Customer Service Let’s admit it. In the world of the title agency, client interaction is one of the biggest push-pull situations we know. On the one hand, of course we want to be there personally to talk to the REALTOR, buyer, seller or even loan officer. Every time, so that we can deliver

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Identifying the Differences Between a Scripted Chatbot and an NLP Empowered Chat Interaction

By Hoyt Mann

Scripted Chatbot vs NLP Empowered Chat Interaction

NLP Empowered Chat Interaction vs Scripted Chatbot Scripted Chatbots and virtual assistants have undoubtedly transformed the way businesses interact with their client base. This has had a huge impact on the customer support industry. Organizations can provide 24/7 service so their clients can find solutions to issues and receive valuable information regarding everything from products

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Alanna is Always There For Your Customers

By Hoyt Mann

Title agents are some of the hardest working people in the title industry and they always want to make sure their customers are taken care of. However, there has to be a balance between providing immediate answers to client questions and getting the work done to ensure closing day happens seamlessly. Customers, real estate agents,

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More Phone Time or More Production Time?

By Hoyt Mann

Every title company operates differently and requires a different number of title agents and staff members to handle the expected volume. One thing almost every title agent has in common is they take great pride in the quality of customer service they provide to customers, REALTORS, and lenders. They have to be good communicators, be

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