In the last twenty years, technology has completely changed the way businesses communicate with their clients, partners and vendors. It’s even transformed internal communication. Of all the tools that have aided in this transformation, chatbots have made one of the biggest impacts. Although this technology was basic and one dimensional in the beginning, the more recent use of artificial intelligence has allowed chatbots to grow by leaps and bounds. Businesses are now finding that by implementing a chatbot, they can overhaul their entire customer experience.
One industry that has started embracing chatbots is real estate. More specifically, title companies can use them to revamp their communication process. This is important considering the time-sensitive nature of home closings and title insurance. But how exactly can a chatbot make things easier? Let’s go over some ways chatbots take communication to the next level.
A Faster Process with Chatbots
The title industry is fast-paced. Agents often need to confirm the legitimacy of a title and facilitate a home closing in very little time. A chatbot acts as a virtual assistant, answering agents’ questions in real-time so they have all the information they need. They can also assist clients with issues regarding paperwork, the filing process and matters related to the closing. The use of artificial intelligence allows a chatbot to provide relevant answers and interact with all parties dynamically. This means the communication process is not only fast, but it’s also reliable and personalized.
24/7 Access
One of the biggest advantages of chatbots is they never stop working. They can provide assistance around the clock. For a title company wanting to improve its customer experience, this is invaluable. Let’s say someone is closing on a home the next day and is worried about a small detail or document. They can access their title company’s virtual assistant and get answers then and there. Agents can also use them after hours when buttoning up the final details of a title closing.
Enhanced Accuracy
Loose ends and incorrect information simply won’t cut in the title industry. If something gets overlooked by an agent or client, there could be major backlash down the road. A chatbot utilizing artificial intelligence can ensure these issues don’t happen. A virtual assistant has the ability to access client information, documents and important protocol for the closing process. They can also deliver accurate information regarding title insurance. This gives title companies and their clients the peace of mind that everything is accounted for.
Mobile Capability
On-the-go communication is common and often necessary in the business world today. Mobile devices are now essential tools for professionals, their clients and consumers. AI-powered chatbots are compatible with smartphones, meaning you can communicate with them wherever you are. Agents and clients can easily have text conversations with a virtual assistant and get valuable information or answers to pressing questions. This provides another layer of support and convenience that will strengthen a company’s overall communication process.
Better Service With AI-Powered Chatbots
If your title company is having communication issues, incorporating a chatbot may be the best solution. This technology will allow agents and clients to stay on the same page throughout the entire title closing process.
Alanna.ai develops AI Powered products that deliver efficiency, flexibility, and scalability for the real estate title industry. To find out more, request a demo today.