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Alanna.ai vs. Closinglock: Conversational AI Meets Secure Closings
Title and escrow companies today face three core priorities: ensuring clients own their home, protecting clients from fraud, and providing a smooth, modern communication experience. Both Closinglock and Alanna.ai aim to improve the closing process—but take very different approaches.
Closinglock is a security-first platform that focuses on eliminating wire fraud, verifying identities, and managing document workflows inside a protected portal.
Alanna.ai is a conversational AI assistant that simplifies client communication through natural, real-time interactions—no logins, apps, or portals required.
Here’s a side-by-side look at how the two solutions compare.
Security and Fraud Protection
Closinglock
- Secure wire instruction sharing
- Identity verification using 50+ data sources
- Document encryption and audit trails
- $2.5 million wire-fraud insurance coverage
- Good Funds compliance for wire transactions
Alanna.ai
Alanna takes document delivery seriously. With Secure DocLink, you can send expiring, authenticated links for document access—without requiring passwords or logins.
While Closinglock focuses on enterprise-level fraud prevention, Alanna excels in secure, low-friction communication and enhanced client experience.
Communication and Client Experience
Closinglock
Closinglock offers a secure portal where clients must log in to view wire instructions, upload documents, or verify identity. It’s secure, but relies on structured, portal-based workflows.
Alanna.ai
- Clients can ask about closing status, required documents, or FAQs through SMS, web chat, or voice
- No login or portal is needed—communication happens in natural language, in real time
- 24/7 availability in over 130 languages
- Proactive updates and automated responses reduce inbound calls and repetitive work
- Acts like a virtual assistant who’s always available to respond and engage
Document Collection and Sharing
Closinglock
- Upload and download within a protected environment
- Verification of payoff instructions
- Secure messaging and e-signatures
Closinglock uses its secure portal for all document and wire exchanges.
Alanna.ai
Alanna.ai, in contrast, makes document exchange as easy as replying to a text. With Secure DocLink, agents or clients can upload or download critical documents via an authenticated, expiring link—no additional logins required.
This difference in delivery reflects the platforms' philosophies:
- Closinglock prioritizes controlled, centralized access.
- Alanna optimizes for simplicity and speed.
Setup and Support
Closinglock
Offers real-time U.S.-based support and a structured onboarding process.
Alanna.ai
Delivers collaborative onboarding with your developers and staff, and custom branding for your assistant, messages, and forms. Both platforms offer reliable support, but Alanna emphasizes flexibility and fast implementation.
Which Platform Fits Your Needs?
| Goal | Closinglock | Alanna.ai |
|---|---|---|
| Wire fraud protection | ✓ | ➖ |
| ID verification and e-signature tools | ✓ | ✗ |
| Use secure portals for all document exchange | ✓ | ✗ |
| Want clients to get updates via text or chat | ✗ | ✓ |
| Automate form intake and order entry | ✗ | ✓ |
| Prefer natural, 24/7 conversation with clients | ✗ | ✓ |
| Need multilingual, conversational AI | ✗ | ✓ |
The Bottom Line
Closinglock is an excellent solution if your number one concern is preventing fraud and securing every element of the closing transaction through a dedicated portal.
Alanna.ai is the better fit if you’re looking to modernize your client communication, automate repetitive work, and eliminate barriers like logins, downloads, or delayed responses.
Many modern title companies choose to use both—letting Closinglock secure the wire and document exchange, while Alanna powers intelligent, always-available communication throughout the process.