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Alanna.ai vs. CloseSimple: A Modern Alternative to the Traditional Closing Portal
In the title and escrow world, great communication isn’t just a nice-to-have—it’s essential to delivering a smooth closing experience. Over the years, platforms like CloseSimple have helped title companies keep clients informed with automated milestone updates and branded portals.
But times and client expectations have changed.
At Alanna.ai, we believe the future of closing communication is conversational, intelligent, and frictionless. Instead of relying on static portals and one-way updates, we use AI-powered messaging to create real-time, two-way conversations that simplify the closing process for everyone.
Here’s a comparison of how Alanna.ai and CloseSimple stack up—so you can decide which approach is right for your team.
Portals vs. Conversations: How Clients Get Updates
| Feature | CloseSimple | Alanna.ai |
|---|---|---|
| Client Updates | Automated milestone-based emails and texts | Real-time status updates on demand via SMS, chat, or voice |
| Communication Style | One-way notifications tied to transaction stages | Two-way, conversational AI assistant handles FAQs + updates |
| Portal Access | Clients log into a branded portal | No portal needed—everything happens through natural conversation |
| Languages Supported | English | 133+ languages with instant translation |
Summary:
CloseSimple sends structured updates via email and text and offers a traditional portal where clients can log in to check statuses.
Alanna uses AI to let clients ask about their status anytime—no login, no app, no waiting.
| Feature | CloseSimple | Alanna.ai |
|---|---|---|
| Document Uploads | Clients log into portal to upload documents | Clients send documents by replying to a text message or email |
| Secure Document Delivery | Portal-based downloads with fraud protection | Secure DocLink with expiring, passwordless links |
| Identity Verification | Optional built-in ID verification tools | Encrypted, authenticated file delivery with no friction |
Summary:
CloseSimple’s portal includes two-way document sharing and fraud prevention tools.
Alanna streamlines this with secure, expiring links and zero-login uploads—everything happens within the same text thread or web chat the client is already using.
| Feature | CloseSimple | Alanna.ai |
|---|---|---|
| Form Collection | Custom forms inside the portal | AI-powered Smart Forms that auto-fill into your TPS |
| Order Entry Automation | Manual form handling or limited automation | End-to-end intake through text, email, or web with no rekeying |
| State-Specific Adaptability | Not emphasized | Yes—tailored Smart Forms for each state and closing type |
Summary:
CloseSimple allows forms to be completed and uploaded within its portal.
Alanna automates the entire process—clients complete Smart Forms via text or web, and the data flows directly into your TPS (SoftPro, ResWare, RamQuest, Settlor).
| Feature | CloseSimple | Alanna.ai |
|---|---|---|
| TPS Integrations | SoftPro, ResWare, RamQuest, Settlor | Same TPS integrations |
| Setup Experience | Tiered onboarding with customer success managers | Collaborative onboarding with real-time dev support |
| Branding & Customization | Fully branded client portal | White-labeled assistant, messaging, and forms |
Summary:
Both platforms integrate with leading TPS systems. CloseSimple has one of the most intuitive title insurance portals out there.
However, Alanna goes a step further with flexible branding across conversational touchpoints—text, voice, chat—and a collaborative onboarding approach built for modern teams.
💬 Which Is Right for You?
If you're looking for:
- A structured, milestone-based portal
- A branded place for clients to log in and upload forms
- A more traditional approach to automation
Then CloseSimple is a solid option.
But if you want:
- A modern, AI-powered assistant that works 24/7
- Clients to interact via text or voice, no portal logins required
- Automation that eliminates repetitive tasks like answering status calls or rekeying intake data
Then it’s time to meet Alanna.ai—your new digital team member.
The Future Is Frictionless
In our experience, clients don’t want another login. They want instant answers, seamless document collection, and real-time updates—on their terms. With Alanna.ai, title companies can deliver all of that and more, without adding to their staff’s workload.
Ready to modernize your closing communication? Schedule a demo today and see how Alanna.ai helps you close smarter, faster, and more naturally.