Alanna.ai vs. CloseSimple Review
Chat Based Q&A or Traditional Real Estate Closing Portal - Which is right for your market?
Core Focus
Alanna AI
Conversational AI built specifically for the title and escrow process. Alanna interacts directly with clients, real estate agents, and internal staff via natural language over text, web chat, or email. It pulls live data from title production systems (TPS) and can answer questions, send updates, and complete tasks like gathering documents or forms.
CloseSimple
Focuses primarily on branded communication through automated timeline emails, texts, and file tracking portals. It’s about keeping clients and partners in the loop with milestones and status updates — like a customer-friendly project tracker.
Technology
Alanna AI
Uses AI and natural language processing (NLP) like ChatGPT. Users can ask it questions like “When is closing?” or “What’s the payoff amount?” — and Alanna gives accurate answers from live information from your TPS data.
CloseSimple
Reads file status and milestone data from TPS's but does not update or write back into the system; it operates in a read-only capacity, ensuring data integrity by preventing any modifications to the source systems.
Intelligence vs. Automation
Alanna AI
Two-way smart conversations. Can understand human questions and respond dynamically. Also offers products like Alanna Insights for querying operations and business performance metrics in plain English.
CloseSimple
One-way automated updates. Great for sending out milestone messages like “Your file is clear to close,” but not built to respond to open-ended questions or execute actions.
Integration with TPS
Alanna AI
Deep integrations with ResWare, RamQuest, SoftPro, and Qualia — able to read from and write back into the system. It can also gather missing data, update file records, and trigger workflows.Two-way smart conversations. Can understand human questions and respond dynamically.
CloseSimple
The system retrieves file status and milestone data from the TPS (Transaction Processing Systems) for reference or display purposes only. It operates in a read-only mode, meaning it does not modify, update, or write any information back to the TPS or any other source systems
Communication Channels
Alanna AI
-
📩
SMS -
💬
Web chat -
📧
Email (All with natural language interaction)
CloseSimple
-
📧
Email (branded, timeline-style) -
📲
SMS (automated messages) -
📁
File tracker portal (No natural language understanding)
Portals vs. Conversations: How Clients Get Updates
| Use Case | Alanna.ai | CloseSimple |
|---|---|---|
| AI-powered Q&A for escrow files | ✔️ | ❌ |
| Two-way smart texting | ✔️ | ❌ |
| Branded timeline emails | ❌ | ✔️ |
| Operational data insights (NLP) | ✔️ | ❌ |
| Pre-set milestone automation | ❌ | ✔️ |
| Web chat for title companies | ✔️ | ❌ |
| TPS write-back actions | ✔️ | ❌ |
| Intake forms and data gathering | ✔️ | ❌ |